Will a pet sitter care for my
pets in my home or theirs?
Our pet sitters will visit
your pets in your own home. This helps maintain their routine as much as
possible and makes them more comfortable in familiar surroundings.
Does Pet Cater just take
care of pets while people are out of town?
Pet Cater is available
to care for your pets while you're out of town, but we are also available for
daily dog walks, checking on an ill or older pet during the day, or
taking your pet to
the groomer or vet. Pet Cater also provides house sitting services for those who may not have pets. Many people need various tasks taken care of while they are away, such as watering of plants and lawns, mail collection and having their home look occupied for security. We provide service based on your specific needs, so we encourage you to inquire about what we can do for you.
What days does Pet Cater provide
services?
We work 7 days a week.
Does Pet Cater provide services during
holidays?
Yes. However, there is an additional charge fee for the
holiday.
Does Pet Cater offer
overnight services?
We offer overnight stays should you request these
services.
How many times a day should I
have Pet Cater
come visit my pets?
It's best to have a minimum of two visits per day
for dogs; three visits would be ideal. One visit per day for cats is usually
sufficient. Other pets, such as birds, fish, and other small animals will vary.
How long does each
visit last?
This will vary, but normally
visits last anywhere from 20 minutes to an hour.
Is it possible to
receive longer or more frequent visits?
Yes, we can work out a plan
with you to do this.
Do I pay before or after my return?
We
require payment either at your initial consultation or to be left to pick up at
our first visit.
What if something happens and
my pet sitter is unable to get to my pets?
We will have provisions in place in case of
emergency.
Will Pet Cater keep my key?
We will offer to keep your key for future services. Ideally, for
security purposes, your key will not have your name or address on it, and will
be stored in a secure manner when not in use.
How are keys
returned?
Your keys will be dropped off at your home within 7 days of
the end of the contract or service period. We do not leave keys in your home on
the final visit in case you are delayed in arriving home.
Is client
information, keys, and alarm codes kept confidential?
Absolutely.
What if my pet becomes ill while I'm
away?
The first choice is to take your pet to your usual vet. In
case of an emergency however, we will have an emergency clinic they can rely on.
Your pet sitter
will ask for detailed instructions from you on what to do in case of
emergency. And to initiate service it will necessary for you to complete our service agreement, which authorizes us to seek emergency
medical care in your absence.
Is Pet Cater insured
and/or bonded?
Yes. We have liability insurance which protects you should there be an
incident while you are away. Bonding protects you and the pet sitting business
should an employee prove dishonest. We are also bonded. We will gladly provide you with proof of our insurance and bonding, upon request.
Should I ask for
references?
Most definitely! Ask for references and check on them.
Just what will the pet sitter do at my
house?
Generally, the visits will consist of providing fresh food and
water, play time, outdoor time, and special attention for your pet. Other services may
be provided such as taking trash out, rotating lights, bringing mail in,
and other such tasks. Please inquire about your specific needs, and we will provide you with details.
Should I call before I leave
or when I get back?
Absolutely! Give your pet sitter a call right
before you leave to confirm that you are leaving as planned. Another call is in
order when you return home to let the pet sitter know your pets
are safely in your care once more.
